Grassendale Medical Practice

The General Practitioners

Dr Paul M Bateson
BSc (St Andrews 1975) MB ChB
(Manchester 1978) - Male

Dr George R Cook
LRCP MRCS (Liverpool 1979)
FPA Cert - Male

Dr David P M Ryan
MB ChB BAO (Dublin 1979)
MRCGP (Liverpool 1986) FPA Cert - Male

Dr Mark Salisbury
BSc (Leeds 2002) MRCGP (Leeds 2004) DRCOG
DFSRH - Male

Dr Farah Burki
MBChB (Manchester 2002), MRCGP
MRCP - Female

Trading Status

The doctors practise together as a non-limited partnership, the partners being Dr P M Bateson, Dr G R Cook and Dr D P M Ryan and trade as Grassendale Medical Practice.

Locum Doctors

There are occasions when, due to doctors being unavailable, you will be seen by a locum doctor. Locum doctors are carefully selected by the practice and you can expect the same high level of service that you would get from one of the partners.

General Practitioners Registrar And Students

Our practice is a teaching/training practice. We frequently have medical students attached to the practice and with patients consent they may consult with the doctors to learn more about General Practice. Fully qualified doctors with a great deal of hospital experience will from time to time be attached to the practice for further training. These doctors are known as Registrars. Patients can book appointments with Registrars as they would with any of the partners. We feel that they add a fresh enthusiastic approach which adds to the health care we provide. They are encouraged to seek advice from the practice partners when necessary. We are confident that patients will benefit from their contribution to the Primary Health Care Team.

Practice Staff

We have a management team led by our practice manager, Lyn Bateson. Sandra Tarbuck is assistant practice manager. All are available to help you with any administrative or non medical aspects of your health and treatment, and will discuss any suggestions or complaints you may wish to raise.

Nurse Practitioner

Sister Valerie Hawkins is our nurse practitioner and can prescribe. She is qualified to deal with:
Sore throat
Chest infection
Ear pain
Conjunctivitis
Coughs
Fever
Eczema and skin infections
Muscle strain
Rashes
Hay fever
Cystitis
Diarrhoea and vomiting
Constipation
Colds and flu

Practice Nurses

We have one practice nurse, Sister Irene Garnier and Sister Val Hawkins, who are both involved in chronic disease management and run the following clinics: diabetic, asthma, heart disease, health check, health promotion, cervical smears, hypertension, general clinics as well as giving contraceptive advice.

Health Care Assistant

Mrs Beverley Lea is our healthcare assistant and is part of the nursing team.
She is available for health checks, hypertension and some blood monitoring.

Receptionists

A number of receptionists are employed to help you and do a very difficult job well. Please remember that if you need to be kept waiting or seem to be asked one or two irritating questions, they are carrying out our policy, which is aimed at making the practice run smoothly. So please try to give the information they require. They have been told to elicit this and are not just being nosey. They are bound by the same rules of confidentiality as the doctors and nurses.

Attached Staff

Health Visitors
Ruth Williams and her team are our health visitors attached to the practice. They advise on various health matters including the care and development of children under five and health during pregnancy. They are highly trained nurses who specialise in health promotion, the needs of the young, adolescent and the elderly.

District Nurses
We no longer have district nurse clinics at the surgery. If you need a district nurse please ask at reception for details of referral.

Community Midwife
The community midwife provides antenatal and postnatal care including a weekly antenatal clinic in the surgery.

Confidentiality/Access to Patient Information

The confidentiality of patient information is maintained at all times in accordance with NHS guidelines. We are registered under the Data Protection Act as the same standards of confidentiality are applied to information held on our computer system.

Violence And Abuse To Doctors, Staff And Other Persons

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS. The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we will inform the police and you will be removed from our practice list.

Obligations, Rights And Responsibilities

Practice Obligations And Responsibilities

• You will be treated as an individual and will be given courtesy and respect at all times.
• You have the right to be treated confidentially.
• Respect for religious and cultural beliefs will be honoured.
• We will endeavour to answer the telephone promptly and courteously.
• You have a right to information about your own health, illness and treatment, possible side effects, prevention of recurring illness etc.
• We will offer medical advice and information for promotion of good health.
• You have the right to see your own medical records subject to the limitations of the law. A charge will be made.
• We may give you test results when you telephone the surgery for them, or we may ask you to make an appointment with a doctor or nurse if this is indicated. Please telephone between 2.30 - 4.30pm when the lines are less busy.
• You will be given time to see a doctor in accordance with the system used in this practice. If there is likely to be a substantial delay, you will be informed.
• Routine referral letters for hospital appointments will normally be dispatched within three working days. Urgent referrals for hospital appointments may be faxed, telephoned or provided as a handwritten note for the patient to take to the hospital.

Patient Obligations And Responsibilities

• We expect you to treat our doctors and all practice staff with courtesy and respect.
• The first hours of the morning can be extremely busy. Please keep telephone calls brief; if possible leave routine calls until later in the day.
• You are responsible for your own health and that of your children. Please take the advice given to you.
• Let us know immediately if you change your name, address or telephone number.
• Let us know if you cannot keep your appointment. If you fail to attend and you have not cancelled, you will be entered on our DNA ("did not attend") list and will be monitored.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception.