| Monday to Friday |
8.00 - 11.00am |
| 2.00 - 4.00pm |
| 4.00 - 6.00pm |
|
Surgery hours may vary slightly from those shown above.
We also have pre-bookable routine appointments with all doctors. Patients who wish to be seen on the day will be dealt with by our nurse practitioner.
Extended Hours
This is for patients who cannot access the service during normal practice hours. The service is on a Monday evening from 6.30 - 8.30pm and is by appointment only.
Out Of Hours Emergencies
South Liverpool PCT is responsible for commissioning out-of-hours services.
If you need a doctor urgently, please telephone the surgery on 0151 427 1214 where a recorded message will tell you how to contact the out-of-hours service.
If you need advice on a health-related matter, please telephone NHS Direct on 0845 4647.
In an emergency (eg severe chest pain, sudden disabling breathlessness, collapse, severe injury) please telephone the emergency services on 999.
Complaints Procedure
The practice has a comprehensive patients’ complaints procedure based on the NHS executive guidelines. If you have any complaints about any aspect of the service at Grassendale Medical Practice, please ask
for a copy of our complaints procedure at reception.
Your complaint has to be put in writing within 48 hours. In return, we promise a prompt response.
